Personal Data Protection jomjudi

1. Personal Information We Collect

When you register an account, make a deposit, request a withdrawal, or use jomjudi's services, we may collect the following categories of information:

• Identity information: full name as shown on your identity card (MyKad) or passport, date of birth, gender, and identity card number.
• Contact information: email address, mobile phone number, and residential address.
• Financial information: payment method used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, or cryptocurrency), and records of deposit and withdrawal transactions.
• Technical information: IP address, device type, web browser used, operating system, and login session data.
• Gaming activity information: game records, betting history, and your game preferences.
• Communication information: correspondence between you and the jomjudi customer support team.

2. Purpose of Collecting Information

The personal information we collect is used solely for legitimate and transparent purposes, including:

• Processing account registration and verifying user identity in accordance with international licensing requirements.
• Processing deposits, withdrawals, and other financial transactions accurately and securely.
• Complying with applicable legal and licensing requirements, including anti-money laundering (AML) measures and age verification for users 21 years and above.
• Providing customer service, responding to enquiries, and resolving complaints via live chat and email.
• Sending you promotional information, bonuses, and service updates (subject to your consent).
• Detecting and preventing fraudulent activity, account misuse, or activity that violates jomjudi's terms and conditions.
• Improving the functionality and user experience of the jomjudi platform based on usage patterns analysed in aggregate and without identifying individuals.

3. Disclosure of Information to Third Parties

jomjudi values the confidentiality of user information. We do not sell or disclose your personal data to outside parties for commercial purposes. However, in certain limited circumstances, information may be shared with:

• Payment service providers that process your financial transactions, such as e-wallet processors and the FPX payment gateway, to ensure transactions are completed correctly.
• Game and software providers operating under the jomjudi platform, solely to enable access to games.
• Regulatory authorities or law enforcement agencies where we are required to do so by court order, legal obligation, or direction from the relevant licensing body.
• Professional consultants or auditors who are bound by confidentiality obligations and access data only to the extent necessary to carry out their duties.

4. Data Security

jomjudi implements multiple layers of technical and organisational security measures to protect users' personal information from unauthorised access, loss, or misuse:

• All communication between your device and jomjudi's servers is encrypted using the latest TLS protocol.
• User passwords are not stored in their original form — only protected hash values are stored in our database.
• Internal access to user data is restricted to staff who require that information to carry out their official duties.
• Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• We conduct regular security reviews and system updates to address identified vulnerabilities.

5. Use of Cookies

The jomjudi platform uses cookies and similar tracking technologies to improve the user experience and ensure the website functions properly. The cookies we use include:

• Session cookies: Allow you to remain logged in while browsing the platform without having to sign in repeatedly.
• Preference cookies: Store your language, currency, and display preference settings for convenience.
• Analytics cookies: Help us understand how users interact with the platform as a whole, without identifying individuals.
• Security cookies: Used to detect suspicious login attempts and protect your account.

You can manage cookie settings through your web browser. However, please note that disabling certain cookies may affect the functionality of the jomjudi platform.

6. User Rights

As a jomjudi user, you have the following rights regarding your personal information:

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You may request that we correct information that is inaccurate or incomplete.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
• Right to restriction of processing: You may request that we limit how we process your data in certain circumstances.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the jomjudi support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention and Deletion

jomjudi retains users' personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Retention periods are also determined by applicable legal and licensing requirements, which may require us to keep certain records for a specified period.

When you close your jomjudi account, we will delete or anonymise your personal information within a reasonable timeframe, except for data that must be retained for legal compliance, dispute resolution, or enforcement of agreements.

8. Changes to the Privacy Policy

jomjudi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. Any material changes will be communicated to you through:

• A notice displayed prominently on the jomjudi homepage when you log in.
• A notification email sent to the email address registered with your account.

Your continued use of the jomjudi platform after the effective date of any change is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jomjudi, please contact us through the following channels:

• Live Chat: Available 24/7 directly through the jomjudi platform. We respond in Malay and English.
• Email: [email protected] — please state "Privacy Enquiry" in the subject line of your email.

Our team will endeavour to respond to every privacy-related enquiry promptly and thoroughly. We value your trust and are committed to handling your personal data responsibly.