jomjudi FAQ for Malaysian Players

Yes, jomjudi accepts deposits and withdrawals via cryptocurrency. The supported cryptocurrencies are USDT BTC ETH. The minimum deposit remains RM30 (or the equivalent value in crypto). This method suits players who prioritise transaction privacy. Make sure you send to the correct wallet address — blockchain transactions cannot be reversed once confirmed.

FPX (Financial Process Exchange) lets you transfer funds directly from your bank account. Log in to your jomjudi account, select FPX under the deposit section, enter the amount (minimum RM30), then choose your bank — including Maybank, CIMB, Public Bank and others. You will be redirected to your bank's portal to confirm the transaction before the funds appear in your jomjudi account.

jomjudi accepts five main categories of deposit methods: Touch 'n Go eWallet DuitNow FPX (Online Banking) ShopeePay Cryptocurrency (USDT, BTC, ETH). Each method has the same RM30 minimum deposit. Malaysian players can choose whichever method is most convenient for them.

jomjudi does not charge any additional processing fees from the platform side for deposits. However, your e-wallet provider or bank may charge a small fee depending on their own terms of service — this is outside jomjudi's control. It is recommended that you check your payment provider's terms before making a deposit to avoid any surprises.

Deposits via Touch 'n Go eWallet, DuitNow, FPX and ShopeePay are typically processed very quickly after confirmation. Cryptocurrency deposits take slightly longer depending on the number of block confirmations required by the relevant crypto network. If your deposit takes unusually long, contact jomjudi's live chat support for an immediate check.

Documents you submit to jomjudi are stored in a system protected by encryption. Your personal information is not shared with third parties unless required by law. Our document processing system follows industry data security standards. You can refer to the jomjudi Privacy Policy for full details on how your data is handled.

KYC (Know Your Customer) verification is a standard requirement in the internationally licensed online gambling industry. jomjudi carries out this process to confirm players are aged 21 and above, to prevent money laundering, and to protect your account from misuse. You will typically be asked to verify your identity when making your first withdrawal or when you reach certain transaction limits.

Accepted identity documents include a MyKad (Malaysian Identity Card) or a valid international passport. Make sure the document image is clear, not blurry, and that all details such as your full name, identity card number and date of birth are plainly visible. Damaged or expired documents will not be accepted and may delay your verification process.

On Android (Chrome): open jomjudi.best, tap the three-dot icon in the top right corner, and select "Add to Home Screen". On iPhone/iPad (Safari): open jomjudi.best, tap the share icon (box with an arrow pointing up), scroll and select "Add to Home Screen". The jomjudi icon will appear like a regular app and will open the site directly in full-screen mode.

Most games at jomjudi use an automatic round-resumption system — when your connection is restored and you reopen the game, the result of the last round will be displayed based on server data. For slots, an interrupted spin is usually completed automatically on the server. For live casino games, the hand in progress may be marked as "void" and the bet returned. Contact jomjudi support if there is any dispute.

jomjudi can be accessed on any device with a modern web browser: Android phones iPhone & iPad Windows laptops Mac Tablets. No dedicated app needs to be installed. Keep your browser updated to the latest version for a smooth gaming experience, especially for live casino games that require high-quality video streaming.

Try the following steps: (1) Clear your browser cache and cookies. (2) Close other unused tabs and applications. (3) Make sure you are on a stable WiFi connection or a good 4G/5G data connection. (4) Update your browser to the latest version. If the problem continues, take a screenshot of the error and contact jomjudi live chat support for further assistance.

jomjudi offers two options: Self-Exclusion (cooling-off), which lets you pause your gaming activity temporarily — for example for 24 hours, a week or a month; and Permanent Self-Exclusion, which blocks access to your account for a longer period. Both features can be requested through jomjudi live chat support. During the exclusion period, you will not be able to make deposits or play.

Some warning signs to watch out for: 🧠 borrowing money to gamble, being unable to stop even when you planned to, lying to family about gambling activity, using savings or bill money to gamble, and feeling restless or irritable when trying to cut back. If you recognise yourself in these signs, consider speaking with a professional or use the jomjudi self-exclusion feature.

Yes, jomjudi strictly enforces a minimum age requirement of 21 and above. During registration, you are required to confirm your age. In the KYC process, identity documents such as MyKad are checked to ensure players meet the age requirement. Accounts found to belong to underage individuals will be suspended immediately and the balance returned according to the set procedure. This is jomjudi's responsibility to the community.

Beyond the protection features within the jomjudi platform itself, you can seek support from independent organisations such as Gamblers Anonymous Malaysia and government mental health counselling services. jomjudi encourages players who feel that gambling is starting to have a negative impact on their lives to seek help early. More information is available on our Responsible Gaming page.

IMPORTANT WARNING The genuine jomjudi team will never ask for your OTP code, password or banking information via chat, email or phone. OTPs are designed for you alone — sharing one means giving someone else full access to your account. Scammers often pose as support representatives. If anyone asks for your OTP, end the conversation and report it to jomjudi support immediately.

jomjudi uses SSL (Secure Socket Layer) encryption on all pages and transactions within the platform. This means data transmitted between your browser and jomjudi's servers is encrypted and cannot be read by third parties. You can verify this by looking for the padlock icon in your browser's address bar when you are on jomjudi.best. Financial and personal information is stored in databases protected with additional security layers.

Always make sure you are on jomjudi.best — check the URL in your browser's address bar carefully. Fake sites often use similar names such as "jomjudi2.com" or "jomjudi-login.net". Other warning signs: a design that looks different from usual, no SSL padlock icon, or requests for credit card details without reason. Save the official address in your browser bookmarks and do not click jomjudi links from unknown sources. 🔍

Act immediately: (1) Change your jomjudi password right away. (2) Change the password of the email linked to that account. (3) Check your login history and transactions for any unusual activity. (4) Contact jomjudi 24/7 live chat support and report the incident so our security team can investigate and secure your account without delay. Do not wait — every minute counts in this situation.